About ISI

• Who is ISI?
  A: International Systems Integration is a low-voltage design, installation and service company. We specialize in residential and commercial structured wiring, security, audio systems, home theater, home automation, electrical, solar, phone systems, access control, CCTV and central vacuums.
• How long has ISI Systems Integration been in business?
  A: We have experience since 1979 and worked in 18 countries in 4 continents around the World
• Where is ISI located?
  A: ISI has locations and showrooms in California and we are represented in Mexico, Nicaragua, Belize, Costa Rica and Panama and the country list is growing.

Security Systems

• Who do I call to cancel a false alarm?
  A: Call our local Alarm Monitoring Center. The phone number is given to you at the time of installation. They can help you 24/7, around th eclosck. Our technician are on stand-by to help you anytime.
• How do I change the contact information or my security code word for my monitoring account?
  A: All changes must be submitted in writing. You can send these changes to ISI either by fax or mail.
• Can I pay my monitoring bill with a credit card?
  A: We accept all major credit cards. A processing fee may apply.
• How does my ISI alarm system work?
  A: The alarm system may be armed in the "Away" or "Stay" mode. Once the system is activated, each monitored zone has the ability to recognize a violation. Once a zone has been violated, the alarm system then dials the ISI's Alarm Monitoring Center and transmits the message through a telephone land line, long range radio Network or GSM cellular connection. Once the signal is received, the alarm system will wait to send another message if another zone is tripped. Entering the code and turning off the system will end this process.
• Why is my motion sensor providing false detections?
  A: Movement of objects such as balloons, blinds, and curtains within the range of a motion detector may trigger alarm activation. In some instances the device may be malfunctioning and require service and/or replacement.
• My alarm went off accidentally, but I quickly put in the code and shut it off. I expected a call from ISI, but no one called. Why not?
  A: The system allows a brief period for you to turn off your system before an alarm signal is sent to the Central Station. This gives you enough time to cancel the signal and prevent a false alarm.

Customer Service

• How do I schedule a service call?
  A: Call our local Srevice Center. The phone number is given to you at the time of installation and ask to speak with a customer service representative.
• What are the hours of operation for ISI's service department?
  A: ISI's service appointments are scheduled from 8:00am – 4:00pm Monday through Friday. Typically you can schedule an AM (8am – 12pm) or PM (12pm – 4pm) service appointment. There are on-call technicians available for security system emergencies.
• How much do you charge for a service call?
  A: It costs $80.00 for a service call. The $80.00 covers the first hour and an additional $35.00 will be charged for every half an hour thereafter.
• How far in advance of my escrow closing should I schedule the final installation of the upgrades that I purchased for my new home?
  A: Please call 4 - 6 weeks prior to the close of your escrow.

Sales and Upgrade Options

• Are your showrooms open to the public?
  A: : ISI's showrooms are open for viewing on an appointment only basis. Please contact a ISI sales consultant at our local telephone numbers to schedule a personalized tour.
• Will you help me design and select a system that fits my family's lifestyle?
  A: Yes. We offer a free initial home technology consultation. A ISI sales consultant will help you through every step of the way ensuring that the systems you choose will be easy to use and perfect for your lifestyle.
• Do you sell vacuum parts and accessories?
  A:Yes. ISI is an authorized dealer for a number of Vacuum Systems.